Info to our US fans about merch!
Dear US legions,
Today, August 20th, we received information from Postnord which is the Swedish post company, that they will pause all shippings to the US from August 23rd until further notice.
This means that it can take a week, or months until we know more. The only reason they state is that they can't meet the demands coming from the US customs right now (which we understand is a new thing they're trying out) but they are doing their very best to find a solution ASAP! They are losing money, so are all the companies like us shipping orders to the US - so we wan't to believe it won't have to take too long. Let's hope, right?
If you have placed a pre-order of "We Stand United" until August 18th, you're in the clear. They have been shipped to the US and are promised to make it!
What we can offer you from now on is this:
1. You place an order as usual, but we keep your order until we get an OK and that it's good to go from Postnord. This can take a week, a month or monthS. We leave this choice up to you, but it is an option we offer so you can secure whatever limited and exclusive items that you have seen at our web shop! We will be patient with you!
2. If you have plans on ordering a lot of merchandise it can make sense to use UPS or Fedex instead, but bare in mind - to do so the shipping would cost at least 30-40$. So that truly only make sense if you're planning on raiding half our store 😌
But - there is one more important thing to keep in mind right now.
We are going on tour in September and will be gone between September 2-October 7th. No orders at all will be shipped out throughout this period, no matter where you are located. So HOPEFULLY, this may be solved until we're home and there ain't a problem anymore. So we will point you towards option number 1 we just gave you, and if something would truly go downhill and they haven't found a solution within 6 months - we will refund you for your order and cancel it.
And we also point you towards our partners Rebellion Republic that are based in the US, have great quality merchandise with ELEINE and they ship within the US. They can't offer everything we do - but at least they have some for you at this very moment. Visit them here!
And few words about this from our end; We are devastated. Our US fans are one of our biggest incomes on our web shop, and this will obviously affect us severely. Hopefully it won't be going on for too long, so let's keep our hopes up and stand united ❤︎
With love,
Madeleine, Rikard & Victor